In a comparative study by the European umbrella organization Transport & Environment (T&E), Trenitalia 2024 achieved the best result of 27 companies.

The criteria were reliability, booking, amenities on board and taking bikes on medium and long-distance connections.

[4] However, the separation was only formal since both are subsidiaries of the Ferrovie dello Stato Italiane holding and are owned wholly by the government.

[7][8] Trenitalia offers national rail transport in Italy and international connections to Austria, France, Germany, and Switzerland.

"Validation" in this case means placing a date/time stamp on the ticket by inserting it into a (usually) green and white machine either in the station or along the track.

[24][25] In the same month it took a 30% stake in a joint venture with FirstGroup, named First Trenitalia, that was later shortlisted to bid for the East Midlands Railway and West Coast Partnership franchises.

[31] In August 2017, Trenitalia withdrew from the South Eastern contest, citing a desire to concentrate its resources on its bid for the West Coast Partnership.

[28][32] Likewise in April 2018, along with FirstGroup, it withdrew from the East Midlands contest citing the same reason.

[38] Unlike mini fares, which existed before 2012 and required two days of notice, all tickets may be purchased at the last minute if they are still available.

Such machines, which either say "Trenitalia" or "Rete Regionale" ("regional network"), differ in the types of payment accepted.

The web advertisement showed only white people seated in the upper three classes, as well as a black family in the fourth.