McDonagh and the heads of the other five main Irish retail banks were called by Finance Minister Paschal Donohoe to discuss their respective plans on resolving the tracker mortgage issue that had impacted their customers.
[5] McDonagh has stated her focus is on technological transformation,[6] improvements in internal culture,[7] and enhanced customer service across the Group.
[11] While she was initially appointed as Credit Suisse's head of Europe, Middle East and Africa,[12] in September 2023 she joined as the bank's chief operating officer, where she devised and oversaw the implementation of a subsequent cost-restructuring program.
[13][14] In March 2023, when the acquisition of Credit Suisse by UBS was brokered by the Swiss government due to concerns of a collapse amid large customer fund withdrawals stemming from the 2023 United States banking crisis, she led Credit Suisse's integration team tasked with merging the banks.
[15] McDonagh left Credit Suisse in September 2023 and was appointed as CEO of German fund group Universal Investment starting January 2024.