[3] It is used by ambulance, police, fire, government, charity and health services to improve immediate emergency management, largely through video enabling Instant-On-Scene video assessment and from the platform's ability to alert trusted responders to provide immediate help.
It works by alerting those trained in CPR to cardiac arrests nearby through integration with the local ambulance / fire service.
[11][12] In 2015 GoodSAM introduced “Instant-On-Scene” a powerful video system that is revolutionising emergency care.
This programme recruited 800,000 volunteers providing a range of supporting roles to their local community who may have had to shield or isolate because of covid.
Roles include Check in and Chat, delivery of food, pharmacies, pulse oximeters, transport of patients and equipment and volunteer vaccination stewards.
The video functionality is changing domestic abuse management and enabling officers to assess situations remotely.