It is located on the Western Line of Auckland's passenger rail network and consists of an island platform located in a trench near the intersection of Khyber Pass Road and Park Road.

Both of the Park Road stairs connect directly to bus stops.

The off-peak weekday frequencies are:[8] Bus routes 30, 70, 75, 295, 309, 321 and the Inner Link serve Grafton station.

The Western Line will no longer serve the station, as it will be rerouted through the new tunnels between Maungawhau and Waitematā.

The station was re-sited at a cost of $3 million to make it closer to major destinations such as the hospital and to allow more direct interchange to bus routes than the previous site.