The airline sponsored a giveaway of Happy Flight DVDs and other items to certain members of ANA's mileage club.

Suzuki feels stressed when Captain Noriyoshi Harada becomes his evaluator, while Saitō under Chief Purser Reiko Yamazaki.

The 747 has been reported with malfunctioning heated pitot tubes, but Noriyoshi decides to postpone repair to avoid delays, relying on redundant instruments.

Immediately after takeoff, which involved bird patrol to fend off surrounding pigeons, an alarm prompts Noriyoshi to switch to the backup pitot tube as their primary indication.

Schilling said that he "felt somewhat like a convict watching a prison film whose heroes are the trustees and guards — and feeling the filmmakers aren't getting the whole story.