The series features haunted hotels in America and the ghost stories that are told from employees and guests alike who work and stay in them.
The spirit of a murderess lurks near the scene of the crime in Savannah, Georgia, an English lady's maid haunts the manor house in England where she met her fiery death, spectral lovers search for each other from beyond in Napa Valley.
A haunted plantation; a bride who died on her wedding day roams the halls of a Connecticut inn; guests report strange experiences with the ghosts at a haunted plantation in Charleston, South Carolina, and the restless spirit of an English highwayman who was murdered long ago still stalks the road where he died and returns from the dead to kill again.
A lodge in California is visited by the spirits of two lovers who died long ago; a Scottish hotel's location on The Royal Mile (High Street) makes it a portal for plague victims buried beneath the lobby to rise from their graves; the ghost of a servant who died in a fire haunts a bed-and-breakfast in New Orleans' Garden District; a 1,500-year-old monk visits the Irish castle he once lived in; and a deserted bride still waits for her lover decades after her death in an Arizona inn.
Stories include; staff members being watched over by a ghostly owner, the unrequited love of a phantom house maid, ringing bells and footsteps are heard in a haunted church, and the apparition of a servant girl wreaks havoc in an Irish castle.