Helpline

A helpline, or switchboard, is a telephone service which offers help to those who call.

Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.

[1][2] The word hotline is also sometimes used to refer to a helpline.

A helpline can provide emotional support to a person in distress in its minimalistic form.

Services include: