The station has a 557 space park-and-ride lot, a bus loop, and is located southwest of the intersection of Heritage Drive and Macleod Trail S, 7.9 km (4.9 mi) south of the City Hall Interlocking.

Calgary Transit operates a direct shuttle bus from Heritage Station to the park, known as Route 502.

[1] As part of Calgary Transit's plans to operate four-car trains by the end of 2014, all three-car stations were extended.

In 2022, a Calgary Transit staff member, Stephen Tauro, stated Heritage station was among five others with a higher-than-average crime rate.

[3] During March 2023, the Calgary Police Service conducted an operation at several stations on the CTrain system in an attempt to reduce crime.