The station is located on Kingsley Road about 400 m (1,300 ft) north of Hounslow High Street.

The branch line was constructed as single track from the DR's existing route to Hounslow Town station located at the eastern end of Hounslow High Street where the bus garage is now located.

Phase 1 of the scheme, which was completed in July 2002, required the excavation of the existing embankment and provided a new ticket hall with ancillary staff accommodation, interchange passageway and stairs to each platform.

The second phase which involved the construction of the eastbound platform building, with a striking green roof,[10] completed early 2003.

Staff frequently play classical music on the PA system as part of an experiment to discourage anti-social activities at the station.