[4] The train was introduced with the aim of catering to affluent or economically well-off commuters traveling between Kolkata and Dhanbad, providing an alternative to the popular Howrah – Ranchi Shatabdi Express.

As a result, the average occupancy of the Double Decker Express remained between 15% and 20%, significantly below the minimum threshold of 40-45% required for the train's operation.

Consequently, on the recommendation of the Commission of Railway Safety (CRS), platforms at all the stations along the train's route had to be shortened to accommodate this issue.

Close to 20 such railway stations were modified in accordance to the same, thereby causing much inconvenience to the commuters and posing technical challenges for utilities situated on the platform edges.

Additionally, due to the increased height of the coaches, the overhead equipment (OHE) wires were too close to the train.

To address this, the OHEs were raised along the track designated for the Double Decker train's journey from Howrah to Dhanbad.