ISO 22317 gives various of recommendations on how to deal with spontaneous volunteers (SVs) that show up at the incident scene to help the official emergency management team.
The purpose of this standard is to help organizations plan for the participation of spontaneous volunteers and to manage their work effectively and safely.
The other standards are:[8] Canadian Red Cross, the Salvation Army and St. John Ambulance – Maintaining the Passion: Sustaining the Emergency Episodic Volunteer Shaw Duncan Chris M Smith, Graham Heike, Margaret Harris, Judy Scully (2015) Spontaneous volunteers: Involving citizens in the response and recovery to emergencies.
Disaster relief volunteerism: Evaluating cities' planning for the usage and management of spontaneous volunteers.
Joshua Whittaker, Blythe McLennan, John Handmer, A review of informal volunteerism in emergencies and disasters: Definition, opportunities and challenges, International Journal of Disaster Risk Reduction, Volume 13,2015, Pages 358–368, ISSN 2212-4209