IT RPM, or IT resource performance management, is a concept employed within the discipline of IT service management.
In practice, it is a combination of technologies and processes which combine social collaboration, mobility tools and gamification in order to provide higher quality support in a service desk environment.
It is typically under-pinned by best practices like ITIL, COBIT or Lean Six Sigma for Service Management.
This technology-related article is a stub.
You can help Wikipedia by expanding it.