Boyz II Men celebrated the collaboration on social media by writing: "Had a great time working with [Puth] on this record.
[5] Madison Vain of Entertainment Weekly opined that the song is "remarkably understated in its production", calling it "Puth's most straightforward R&B cut to date".
She found Boyz II Men "lending their honeyed harmonies to the song", along with "a few delightful standout lead moments".
[7] Sydney Gore of MTV News regarded it as "an uplifting song" and "a polished a cappella ballad", noting that "it will really tug at your heart strings" with Boyz II Men on board.
[8] Lucas Villa of AXS wrote that the song "harks back to a time of doo-wop with finger snaps and sweet harmonies courtesy of Puth and Boyz II Men".