It was released on June 13, 2000, as the third and final single from his first solo album, Unleash the Dragon (1999).

Written by Def Soul artist Montell Jordan and Anthony "Shep" Crawford, and produced by Crawford, the song was Sisqó's biggest solo single and his only number-one hit in the US, topping both the Billboard Hot 100 chart and the Billboard Hot R&B/Hip-Hop Singles & Tracks chart.

[2] Jordan and Crawford offered "Incomplete" to Sisqó in 1999, as he was recording his debut solo album.

"Incomplete" features Sisqó in the role of a rich and famous man who appears to have everything he wants in life, except for the love of the woman (played by LisaRaye McCoy) who left him some time ago.

The song's music video, directed by Chris Robinson,[3] depicts Sisqó as living a solitary life in a large mansion, and spending his free time remembering his happier times.