With over 300,000 service personnel worldwide, J&T Express' network spans 13 countries including China, Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Cambodia, Singapore, the UAE, Saudi Arabia, Brazil, Mexico and Egypt.

[2] In 2018, the company expanded into Malaysia and Vietnam; then the Philippines, Thailand and Cambodia, in 2019; Singapore and China in 2020;[3][4] and the UAE, Saudi Arabia, Mexico and Egypt in 2022.

Reports indicate that J&T is planning to go public in Hong Kong in 2022,[4][8] and that CICC, Bank of America and Morgan Stanley are preparing its IPO.

[19] The COVID-19 pandemic in Indonesia resulted in a 50% increase in J&T deliveries during Ramadhan in 2020, compared to the previous year, and its handling of up to three million packages each day.

[29] J&T subsequently issued a statement that the incident had resulted from a misunderstanding about bonus payments, and not due to a pay cut, as previously alleged online.