To improve service on the western side of Plano and prevent overcrowding, DART opted to build a new station.

[2] The station was opened on January 30, 1989 as West Plano Transit Center, though the facility's indoor waiting area was not completed until later that year.

On September 25, 1993, a shuttle route established between West Plano Transit Center and Texas Stadium for a Garth Brooks concert suffered higher-than expected demand, leaving many fans stranded at the station.

The incident led to DART reviewing their event shuttle policies.

[6] On October 12, 2009, the station was renamed and formally dedicated in memory of Jack Hatchell, a Plano councilman and Collin County commissioner who had died the previous year.