It is perhaps best known among consumers for its duty-free retail stores in airports and border crossings in Australasia and the Middle East.
James Richardson first began duty-free retailing in Australia in 1972, opening a single store at Brisbane Airport.
Ten years later, the company, this time trading under its current trade name, JR/Duty Free, again reentered the Australian market, opening city centre duty-free stores in Melbourne, Perth, Adelaide, and later Brisbane, and winning a ten-year concession to operate at Darwin Airport from February 2007.
In addition, James Richardson operates duty-free stores at the Allenby Bridge border crossing with Jordan, the Taba Border Crossing with Egypt, and operates at the ports of Haifa and Ashdod - including providing supplies for ships crews, and warehouses for supplies for UN forces and diplomats.
In 1989, James Richardson pioneered a shopping storage and pickup service, which led to increased sales and was subsequently adopted by the company in its other stores in Australia and New Zealand.
[16] The service was the brainchild of Ze'ev Sarig, then responsible for security at Ben Gurion Airport (and later became its managing director).
The service allows passengers to make duty-free purchases before leaving the country, store them at the airport, and receive them upon their return.