The show involves the presenters doing comedic skits explaining and resolving consumer issues that viewers have raised to the programme.

[1][2] This got picked up by the production company Rumpus Media and led to the creation of his own show about consumer affairs.

[4] In response, Lycett changed his personal name by deed poll to Hugo Boss,[5] and created a fashion runway for a wrist brace, which the fashion house didn't have the trademark rights to, outside on a public street at the atelier's flagship store in Regent Street, London.

In response, the programme tried to impersonate the head of NatWest Group at the time, Ross McEwan, on social media.

[9] In response to the programme's investigations the bank reviewed what had happened, and apologised to their customer for failing to acknowledge she had been victim of a highly suspicious fraud that had fooled her completely.

Despite failing every possible hygiene test, Uber Eats made no checks on the establishment whatsoever, nor did their delivery drivers notice that the food being offered was unfit for consumption.

Undercover investigators discovered that an auction house regularly received undelivered or lost items from Hermes, despite a significant number bearing delivery notes with clear information on when it had been sent, who the recipient was, and the return address of the sender.

Boohoo.com and its sister company PrettyLittleThing were discovered selling stained clothes and many customers received the same item they had sent back.