The station serves the vicinity's residential and industrial developments, including Kaki Bukit Techpark and TechView.

A tactile system, consisting of tiles with rounded or elongated raised studs,[17] guides visually impaired commuters through the station, with dedicated routes that connect the station entrances to the platforms or between the lines.

[18] Welcome to Kaki Bukit by Hans Tan is displayed at this station as part of the Art-in-Transit programme, a public art showcase which integrates artworks into the MRT network.

[20][21] It intends to reflect the dual "personality" of Kaki Bukit through the involvement of workers and residents.

[22][23] The artist initially had difficulty coming up with a concept for the station artwork due to Kaki Bukit's lack of rich history and its nature as an industrial area.

With the station's location between the residential and industrial developments of Kaki Bukit, Tan decided the work should "bridge" the area's "split personality".

[21] The work was installed on the platform near the escalators that lead up to the concourse,[24] with its well-ventilated enclosure integrated with information signage in the station.