It stands close to Kew Gardens and Kew Bridge in the London Borough of Richmond upon Thames and is serviced by passenger boats operated by Westminster Passenger Services Association (regularly advertised as Thames River Boats).

[1] Thames River Boats operates services between Kew Pier and Westminster Pier with longer cruises also available which continue upriver to Richmond landing stage and Hampton Court landing stage.

As with many river services, travel times are affected by the state of tide.

Cruises between Kew and Richmond navigate through the half-tidal Richmond Lock and Weir and cruises between Richmond and Hampton Court navigate through Teddington Lock.

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