The Kluang railway station provides KTM Intercity train services.

There is a well known coffee shop in the station named Kluang RailCoffee.

This coffee shop has become famous nationwide for its coffee drinks and its charcoal-grilled toast, a toasted sandwich made with butter and an egg, with a jam spread called "Kaya".

On 3 August 2022, the coffee shop received Malaysia Book of Records (MBOR) recognition as the Oldest Railway Coffee Shop in Malaysia.

[1] Since late-2021, passenger operations were shifted to Kluang Temporary Railway Station which is a makeshift platform constructed on a viaduct just south of the future Kluang Station.