Until recently, the agency's Chief Executive, the Director of Legal Casework, was Shaun McNally (since April 2016.

"[3] The Chief Executive's role primarily involved achieving the departments policies, ensuring a diverse and competent workforce, as well as making sure the Legal Aid Agency meets statutory obligations.

[9] This was identified by the Law Society of England and Wales during the pandemic, who pushed for further guidance from the Legal Aid Agency regarding cash flow problems.

[11] In 2017, the Bach Commission called for the replacement of the Legal Aid Agency with an independent body that does not have any government involvement.

The Judicial Review was called because the LAA did not consult solicitors on changes to bringing cost assessment in house.