The article continues by asserting that the much discussed Library 2.0 is important for librarians as it may radically change our customer service and interaction.
[2] This phenomenon helped to close the gap between patrons and librarians and provide the opportunity for tagging and reviews.
"[6] Another concern is that the adoption of Web 2.0 technologies can allow users to spread hate speech and cyberbullying in the library system.
Like Web 2.0, a full-featured Library 2.0 OPAC gets better the more that users are involved in the process of interacting with the catalog and sharing content.
Librarians have been working to retool library catalogs in order to make them more useful for patrons to find, organize, and interact with information in a way that has infinite potential for user customization.
These valuable suggestions inform librarians of the flexibility, customizability and plain language approach that is desired by users in their OPAC.
Xiaotu is an artificial intelligence library that allows users to interact with it by talking or chatting through a mobile app or social network.
It provides real-time virtual reference service combining Tsinghua University Library capabilities with social network and third-party resources.
The system is composed by a self-learning function that receives updates from users as they find some missing or wrong information.
Some librarian bloggers have argued that these key principles are not new and have been part of the service philosophies of many library reformers since the 19th century.
Library 4.0 has been proposed as including makerspaces, context-aware technology, open source, big data, cloud services, augmented reality, and state-of-the-art displays.