[6] Prior to dedicating herself to entrepreneurship, Jones worked in supplier diversity for telecommunications provider AT&T,[5][7] and continues to develop a career as a thought leader and public speaker in the matter.

[15] Jones became interested in the world of entrepreneurship from an early age, finding inspiration in her father, who opened an ice cream shop from the ground up and "significantly [impacted] her life".

[4] As a teenager, she worked at McDonald's, where she "learned several fundamental business principles, including how much she loved interacting with costumers", as well as the "importance of developing interpersonal and communication skills".

[17] While still living in Alabama, Jones was a logistics and supply chain expert at NASA's Marshall Space Flight Center,[15][5] a work experience that lasted for four years,[15] and she has cited as one of the reasons for wanting to develop a product that improves companies' internal communication.

[21] Writing in 2022, Arizona-based magazine Success Knocks noted that "as an African American female in technology and from Alabama, she did not receive enough support, guidance, and open-door access as her colleagues.

Knowing that we had access to global thought leadership and support to develop our technical roadmap gave us an elevated sense of purpose and a lot of confidence to expand the company.

Also in 2008, Jones began a partnership with The Coca-Cola Company, as part of its mentor program with the Georgia Minority Supplier Diversity Council (GMSDC).

[5] Jones' relationship with The Coca-Cola Company, both as a client and partner, was pivotal to EyeMail Inc.'s growth, as it "gave her product more visibility and helped her develop business skills", and purportedly caused its revenue to quadruple.

[5] The company operates in several countries—including the United Kingdom, Canada, India, Pakistan and Mexico—[5] and works for businesses such as Delta Air Lines, Major League Baseball,[20] Porsche North America, Aetna, the Atlanta Braves,[citation needed] The Home Depot,[2] and PepsiCo.

[30] Also in 2020, Jones was selected by Stacy's Pita Chips for its Rise Project 2021, which is dedicated to "helping women grow their businesses through funding, mentorship, and community".

[31] As part of Stacy's Pita Chips project, Jones was added to a Female Founder Finder directory, which directs consumers to nearby female-founded businesses.

[48] Ray stated that: "When Microsoft announced its Racial Equity Initiative in 2020 and set a goal to double the number of Black suppliers it does business with, a procurement engagement manager for the company remembered Jones and reached out, partnering with EyeMail to integrate video in email marketing communications as part of the Windows 11 launch in 2021.

[50] Jones has also announced the upcoming launches of EyeMail Software as a Service (SaaS) Storytelling Platform, which also includes new products and features such as EyeCon, EyeViewer Assistant (EVA) and Video in Text.

[51] In November 2023, Jones and her company EyeMail Inc. were selected among the winners of Invest Connect, a pitch competition organized by the Technology Association of Georgia (TAG) as part of their Bridge Builders initiative, aimed to link black-owned businesses with investors.