Electronic Toll Collection (Pty) Ltd (ETC), a subsidiary of Kapsch TrafficCom AG, is the contracted company that designed, built and is still operating the system, and in turn oversees the Transaction Clearing House (TCH) which oversees customer accounts, and the Violation Processing Centre (VPC) which will follow procedures against payment defaulters.
A public coalition known as 'Opposition to Urban Tolling Alliance', later renamed Organisation Undoing Tax Abuse (OUTA), launched initiatives to frustrate e-tolling's implementation, and a trade union, law firm and church were among the dissenting voices.
OUTA believed the system to be unlawful and approached the high court in 2012, which ruled that the GFIP was lawfully instituted, but denied SANRAL a punitive costs order.
In the first six months the overdue toll fees of unregistered road users accrued to R1 billion, and the Gauteng government acknowledged the dissatisfaction of motorists.
Sanral CEO Skhumbuzo Macozoma confirmed in Sep 2020 that Gauteng's e-toll compliance rate before the COVID-19 pandemic was at 20%, collecting only R60-million a month.
[8][9] It employs RFID for making toll payments directly from the prepaid balance or savings account linked to it.
A transponder is affixed on the windscreen of the vehicle and it enables the user to drive through toll plazas without stopping for transactions.
Toll booths only accept contactless charge cards as part of a greater "National Non-Cash Movement"[12] (Gerakan Nasional Non Tunai, GNNT) organized by the central bank.
[13] Both types were aimed to become interoperable sometime in 2020,[14] as the Department of Transportation will start requiring users to register to either ETC system by January 2021 due to the COVID-19 pandemic.
[54] In Florida, older battery-powered SunPass transponders were no longer accepted as of January 1, 2016, in preparation for future compatibility with E-ZPass toll booths.