[1] In 2019, Livi recruited former NHS England's chief digital officer Juliet Bauer as its UK managing director.
[2][3] It launched a partnership with general practices in North West Surrey and with SSP Health in the North West of England to offer video consultations to patients in October 2018, an app based service similar to that offered by GP at Hand but done through their existing GP practice without having to re-register with a new one.
[10] North Tyneside Clinical Commissioning Group set up a 12-month pilot using Livi in August 2020 to offer online video appointments for all of its patients.
It was commended for setting up the Covid Home Monitoring Service, which supported patients to access care without exposing other people to the virus.
[12] In September 2021 the company acquired an agency, VIX Digital, which specialises in designing software for the NHS.