The song peaked at number one on the Billboard Adult Contemporary chart, where it spent three weeks at the summit.

There were two different versions released to radio: the more common mix includes energetic electric guitar performing the solo in the bridge; an alternate, lesser-known mix presents melodic solo piano, performed by Philippe Saisse at the bridge.

This mix appears on McKnight's greatest hits album, From There to Here: 1989-2002 without the fade,[2] although the piano solo ending is slightly trimmed.

The "piano mix" was used in the official video for "Love is" and also appears on Williams's Greatest Hits: The First Ten Years album.

"[3] Alan Jones from Music Week wrote, "This intense, brooding duet is no award winner, issuing every cliche in the book and then some.