In addition to the Garden itself, MSG Entertainment operates two other theaters in Manhattan: Radio City Music Hall and the Beacon Theatre.

[13][14] MSG Entertainment has faced criticism for using facial recognition to enforce this policy,[15][14] which is being probed by the Attorney General of New York.

[17][18][19][20] In late 2022, an attorney who works for a law firm in New Jersey involved in active litigation against MSG Entertainment was barred from attending the Radio City Christmas Spectacular with her nine-year-old daughter's Girl Scout troop and was forced to have her daughter enter the venue with the other children and mothers and attend the show without her.

[21] Explaining the policy, Executive Chairman James L. Dolan stated, "It's like something out of ‘The Godfather,’ it's like ‘It's only business.’ It's not only business, and if you sue us, we’re gonna tell you not to come.

"[21] One lawyer barred from entering Madison Square Garden to watch a New York Rangers game, meanwhile, stated that Dolan, "lit a firestorm–for no apparent reason other than that he is a petty and vindictive person.