[6] The hotel underwent several renovations over the years, including three restaurant overhauls and the refurbishing of more than 200 rooms in 2001 with fiber optic cabling and broadband internet.

[9] A second ballroom named "Isabela" was opened in November 2013 with an aim to provide a modern event space with interchangeable furniture and audiovisual technology.

[10] In 2010, the hotel embarked on a program called "Green Housekeeping" in order to reduce the use of chemicals and improve cleanliness, with initiatives like low-temperature washing and lower electricity use.

[11] In 2013, the hotel reportedly achieved an average 80 percent occupancy, most of which were corporate clients such as the United States Embassy.

[12] The hotel was forced to close on February 1, 2021 due to financial losses caused by the COVID-19 pandemic, and thus initiated a mass layoff of its staff.