[2][3][4] The main entrance to the station is from the Grand Concourse in the South Building of McCormick Place.

[5] A passageway from the concourse leads to a waiting room,[6] which contains seats and displays showing upcoming arrivals.

[7] The platform is accessed from the waiting room via a single staircase and elevator at the north end.

However, certain trains occasionally stop at this station to serve special events in the convention center.

[15] As of 2018, McCormick Place is the 179th busiest of Metra's 236 non-downtown stations, with an average of 124 weekday boardings.