The exchange was located at 367 Collins Street, and commenced operation in August 1880.
H. Byron Moore was a founder and its first manager; W. H. Masters and T. T. Draper were the owners of the company.
James Trackson, an electrical engineer, trained at the London Polytechnic, was sent out to install the Melbourne Telephone Exchange.
James Trackson was the son of James Trackson and Elizabeth and was born in December 1857 at Heigham, Norwich and died 6 November 1941 in Toowoomba.
Later he was engaged by the Queensland Government for two years to assist in erecting Brisbane's first exchange.