[4] Microsoft Kaizala had seen a significant adoption among Indian organizations such as YES Bank, Apollo Telemedicine,[5] Republic TV,[6] United Phosphorus Limited[7] and Kendriya Vidyalaya Sangathan.

[citation needed] As chat applications and plugging-in of consumer technologies in organizations work-flows began taking primacy over other modes of communication, the infusion of points of view obtained from the feedback became central to the making of Kaizala.

The Microsoft Office team in India learned through multiple interactions with focus groups and personal interviews that most businesses and individuals were not just mobile-first, but even mobile-only.

Celebrating the first anniversary release of Kaizala through Microsoft Garage, CEO Satya Nadella announced the product in preview in the "Future Decoded", an event focused on India.

[29][30] Microsoft Kaizala connected users with their employees, irrespective of their physical locations, helped collect data even from large groups, assimilated insights and generated automated reports.

For ease in workplace coordination, task monitoring, assigning of jobs, performance tracking and scheduling of meetings could be handled through the App.