By July 1988, NYNEX owned buildings in Westchester County and Woodcliff Lake, New Jersey, with plans to lease space to outside tenants.

During this time, the company also sold the London-based BIS Group and Systems Strategies Inc.[19] In 1994, NYNEX pledged to cut 16,800 employees, or 22 percent of its payroll, by the end of 1996.

[23] Amidst a flurry of legal challenges brought by various regional Bell companies against regulators that year, it was ruled that NYNEX would be permitted to offer television programming over its local networks.

[27] NYNEX also operated cable television and telephone services in the United Kingdom with offices in Waterlooville (Hampshire), Baguley (Manchester), Shoreham-by-Sea (West Sussex), Leatherhead (Surrey) and Antrim (Northern Ireland).

[39] In an effort to avoid a Congressional vote on the merger, the transaction was turned into an acquisition of NYNEX by Bell Atlantic in June.

[43][44] In the time leading up to, and immediately after the merger, there was reported to be a mass exodus of top NYNEX executives as Bell Atlantic took more control.

[45][46][47] In September, the new Bell Atlantic rolled out a marketing campaign to inform existing NYNEX customers about the change in the company's name.

The dense and shifting population of New York City, high demand for fax and internet lines, hard-to-reach physical environments in places like Brooklyn, and frequent theft of copper wires were all identified as factors attributing to service issues.

However, NYNEX was also guilty of letting its network deteriorate in some areas and cutting thousands of jobs that left the company unable to meet rising demand.

[50][51] In the fourth quarter of 1994 alone, NYNEX's New York City customers reported 99,145 service outages, while repair teams missed 61,500 appointments.