[4] In its role as the City's IT utility, OTI establishes the City's IT strategic direction, security policies and standards; procures citywide IT services, and evaluates emerging technologies; provides project management, application development and quality assurance services; maintains the NYC.gov website, new media development and operations, and Geographic Information Systems (GIS); operates the City's data center, a dedicated wireless network (NYCWiN) and a dedicated wired network (CityNet), the Citywide Service Desk, and telecommunications systems; administers telecommunications franchise contracts providing fiber, cable television, pay telephones, and mobile telecom equipment installed on City property and streets; leads CITIServ, a citywide IT infrastructure consolidation program; supports the Emergency Communications Transformation Program, the Mayor's Office of Media and Entertainment, and the Health and Human Services Connect and Accelerator programs; administers NYC311; and fosters public-private partnerships to improve IT service delivery.
[5][6] This "cloud computing" solution generates approximately $100 million in cost savings and avoidance for taxpayers over the duration of the 5-year program.
In 2010, Post completed negotiations with McAfee to procure enterprise workstation security software and services for a five-year term, achieving an estimated savings of $18 million over that period.
This agreement also makes a wide array of security services and features accessible to every City agency - including several network monitoring tools that have never been made available before.
Telecommunications franchises allow the installation and maintenance of wire, cable, optical fiber, conduit, antennae, and other structures on, over, and under City streets to transmit video, voice, and data.
[9] Current cable/telecommunications/information franchisee's include:[10][11] Since March 2003 New York City has operated a single 24-hour phone number for government information and non-emergency services.
New Yorkers call 311 for recycling schedules, complaints about garbage pick-up, street parking rules, noise complaints, landlord disputes and information about health insurance, information relating to recreation centers, public pools, golf courses and other facilities, or to schedule inspections by the Department of Buildings.
Available data spans the full range of City operations, including cultural affairs, education, health, housing, property, public safety, social services, transportation, and more.