Prior to the opening of Northumberland Park, the distance between neighbouring Palmersville and Shiremoor (2.8 km or 1.7 mi) was the longest between stations on the network.

[6] The station is equipped with ticket machines, sheltered waiting area, seating, next train information displays, timetable posters, and an emergency help point.

A small bus interchange is available at the station, providing onward connections in and around North Tyneside and south east Northumberland.

[6] As of April 2024[update], plans are under development to reintroduce a passenger rail service between Newcastle and Ashington, as part of the Northumberland Line project.

[14] The submitted planning documents indicate that the station will have a single platform, located on the north side of Network Rail track,[15] which is designed to accommodate a four-car train.

Additional services previously operated between Pelaw and Monkseaton at peak times, but have recently been withdrawn, as a result of poor fleet availability.