The song's accompanying music video was filmed in Mexico and features several woman watching the artist sing through their windows.

[11] Joey Guerra of the Houston Chronicle praised Iglesias' "nuanced vocal style" and the song's "winsome arrangement".

[4] Russell McCrory from The Monitor noted Iglesias "lamenting his way" in the song and cited it along with "Contigo" where the artist "understands that girls (his primary audience) can't help but like a sensitive man".

[12] The Dallas Morning News critic Mario Tarradell unfavorably cited the song as one of the ballads on the album being "underbaked".

[13] In 2020, Billboard editor Lucas Villas listed it as one of "Our 10 Favorite Hits" by the artist on the website and commented that Iglesias "tapped into his falsetto for a performance that's truly unforgettable.

"[6] "Nunca Te Olvidaré" was included on the set list of Iglesias's second world tour—the Cosas del Amor Tour (1999).