On 16 September 2007, about 15:41 ICT, the McDonnell Douglas MD-82 operating the flight crashed into an embankment beside runway 27 at Phuket International Airport (HKT) bursting into flames upon impact during an attempted go-around after an aborted landing, killing 90 of the 130 people on board (including one person who died of burn injuries several days after the crash).

Both reports found that the captain and first officer had worked hours in excess of the legal flight limits; that the first officer attempted to transfer control to the captain during the go-around; that neither pilot initiated a go-around and that the training and safety programs at the airline were deficient.

Between 2009 and 2010, One-Two-Go Airlines was prohibited from operating in European Union nations due to safety concerns.

[4]: 2  The flight crew consisted of Captain Arief Mulyadi (57), an Indonesian national and the Chief Pilot of One-Two-Go Airlines, and a former Indonesian Air Force pilot; and First Officer Montri Kamolrattanachai (30), a Thai national who had recently completed his flight training with One-Two-Go's ab initio program.

Air traffic control (ATC) requested Flight 269 acknowledge the weather information provided and re-state intentions.

The aircraft continued to descend and fell below 50 feet (15 m) ATL, causing the autothrottle to reduce engine thrust to idle.

The aircraft pitch angle decreased to near zero and then the throttle was manually increased two seconds before impact with an embankment along the runway at 15:40.

[9] Various embassies and ministries in Bangkok confirmed the following numbers:[10] According to Vutichai Singhamany, a safety director at Thailand's Department of Civil Aviation and the lead crash investigator, the pilot had deployed the landing gear on approach to Phuket airport runway 27, but had retracted it when attempting a go-around.

Singhamany added that the wheels had not touched the runway and that the accident had happened moments after the pilot raised the nose of the aircraft to abort the landing.

[23][24] At the time of the crash, speculation rested on the pilot's decision to land in poor weather conditions and on the airport's wind shear detection system, which was not operational that day.

They took information obtained from the flight data recorder ("black box") to the United States for analysis.

[1] The cause of the crash was found to be due to a combination of human performance and operational issues, including: Human Performance:[1] Operational:[1] The NTSB noted that, "although the weather deteriorated in the later stages of this flight, wind shear was not a factor in this accident" and "It is understood that during the accident sequence, the pilots were potentially distracted by the weather conditions; however, that distraction should not cause a loss of control of the airplane.

"[1] The NTSB stated that the possible causes of this accident, consistent with available evidence, are that: The crew did not properly perform the go-around and failed to activate the TO/GA switch.

The airplane's flight management system automatically retarded the throttles, since the approach slat/flap logic for landing was met.