The Department of Sustainable Democracy and Special Missions (DSDSM) provides support to the General Secretariat in handling political and institutional conflicts in the region.
The department carries out efforts in three interrelated areas to prevent, manage, and resolve conflicts.
It implements a methodology for political analysis; provides advice and technical support to missions established by the Permanent Council or the OAS Secretary General; and finally, coordinates activities geared toward the peaceful settlement of territorial disputes and the promotion of a culture of peace.
The Department for Effective Public Management (DEPM) provides support to OAS Member States in matters of public management through strengthening democratic institutions.
This includes technical assistance projects in organizational design and results based management; information and communication technology (ICT) application to public sector operation; training programs and mechanisms for dialogue and experiences exchange that promote horizontal cooperation.