It is now used by over 90% of NHS trusts [2] and is supported by the Scottish government, which encouraged health boards to engage with the website with £160,000 funding in 2013.
[4] It offer patients opportunities: For health care providers it enables them: When compared with other feedback mechanisms in the NHS, such as the Friends and Family Test it offers much more detailed information, and the potential for dialogue, as organisations are encouraged to respond to patient stories, take action where necessary, and report back on what was done.
Francis Fullam, assistant professor of health systems management at Rush University Medical Center, says that his center also shares patient ratings and comments on its website but says the difference about Care Opinion is that not only does it lets patients tell their stories, but it also lets clinicians listen, gain insight, respond, and act.
[9] It has a system of ‘tag bubbles’ which enable searches of the data linked to particular aspects of care.
[10] The Irish Society for Quality and Safety in Healthcare is operating a similar website which in its first five weeks received 27 detailed stories.