Fletcher is regarded as an advocate for affordable housing, environmentally sustainable policy, social justice and good land use planning.

During her time on the board, she was active in fighting service cuts by the Mike Harris and Ernie Eves Progressive Conservative governments, and helped prevent two school closures in her area.

One of them was Bruce Junior Public School, which Fletcher helped save by housing a new centre there for childhood learning and development for families.

[7] As a councillor, Fletcher rallied Toronto City Council to oppose the Portlands Energy Centre, a 550 megawatt power plant in the Port Lands district beside the Hearn Generating Station.

Significant developments in Ward 30 that Fletcher supported include Filmport (now known as Pinewood Toronto Studios), which is Canada's largest purpose-built sound stage and film production space, and the Zhong Hua Men Archway, the only traditional Chinese archway to be built in Toronto.

[9] During Fletcher's second term, Fletcher served as the chair of the Parks and Environment Committee, where she spearheaded the City of Toronto's Climate Change, Clean Air and Sustainable Energy Action Plan and Climate Change Adaptation Strategy, and the People, Dogs and Parks – Off-Leash Areas and Commercial Dog Walker Permit Policy.

In 2009, Fletcher campaigned against an application by SmartCentres to build a 65,000 m2 (700,000 sq ft) retail facility in the city's 'Studio District'.

The development was proposed for lands occupied by Toronto Film Studios, which would have required a change in the zoning from industrial to retail.

[10] On 2 March 2010, Fletcher "interrogated" a man who was identified as John Smith during deputations on the City of Toronto's budget.

In response to Smith's criticisms, Fletcher wanted to know if he expected her to cut the arts budget, school breakfast programs, or subsidized daycare spots.

[15] In May 2010, however, Fletcher accidentally voted against a proposal to install bike lanes on University Avenue in downtown Toronto.

The Globe and Mail reported that there was a strong desire for change in the ward that led to the close showing by West, who entered the race in mid-August.

[18] The Toronto and York Region Labour Council endorsed Fletcher and several other councillor and school trustee candidates.