[2][3] The station forms part of the Lake Zürich left-bank railway line, which links Zürich Hauptbahnhof with Ziegelbrücke and Näfels, and is owned and operated by the Swiss Federal Railways (SBB).

To the east of the station is the junction for the line to Rapperswil, which crosses Lake Zurich on the Seedamm, whilst to the west is the junction for the line to Arth-Goldau; both these latter being owned and operated by the Südostbahn (SOB).

During weekends, there are also two nighttime S-Bahn services (SN5 and SN8) offered by ZVV.

[8] Pfäffikon has two 419-metre (1,375 ft) island platforms with two tracks each (Nos.

PostAuto Schweiz and AHW Busbetriebe (for the municipality of Freienbach) operate bus services to Ziegelbrücke, Siebnen, Feusisberg, Richterswil and Freienbach.