[1] The Pokémon Company's Hidenaga Katakami stated the series was initially discussed to be produced in 2-D animation.

Individual animators were capable of making up to 5 seconds of footage each day, with episode run times lasting between 14 and 20 minutes.

[8] The production team paid heavy attention to detail with the series, creating 30 facial expressions for Haru in order for her to convey a wider range of emotions.

[7] Various design aspects referencing other Pokémon species were also included in the background of shots, such as a pillow resembling Gorebyss.

Psyduck was decided to be a good match for Haru's personality, and other Pokémon that would feature in the series were considered after that.

The team got insights from people who had grown up with the franchise in order to decide how the Pokémon would act and which would feature in the show.

[9] In February 2023, during the Pokémon Day presentation, it was announced that a stop motion animated television series was in development for Netflix.

The website's critics consensus reads, "Precious as a Pikachu, Pokémon Concierge is good clean fun for fans who prefer to see the pocket monsters' cuddlier side.

Shepard described Haru as being the soul of the show, with her interactions with the Pokémon in the series helping her to grow and develop away from her workaholic lifestyle.

[2] Joshua Yehl, writing for IGN, praised the series for its stop-motion animations and its usage of the protagonist Haru to relate to millennials.

[15] Surej Singh, writing for NME, believed the show helped capture the playful aspects of the Pokémon franchise that had been sidelined in prior media for the series.