It is operated by a company that is a registered charity which provides employment support to veterans with health conditions across England and Wales.

[1] In 1922 the Disabled Society, a charity established in 1920 by Major George Howson MC and Major Jack Cohen, received a grant of £2,000 from the British Legion's Unity Relief Fund to employ disabled ex-service personnel to make remembrance poppies in England.

[9] Deirdre Mills was later appointed the new chief executive; she had previously been a Director at the Commonwealth War Graves Commission.

[11] In February 2024, Queen Camilla held a reception at Clarence House to mark the Poppy Factory’s centenary.

[15] In November 2018 the factory was moved for two years into Redford Barracks while major renovations could be made while also adding a new learning facility.