The company provides telephone leasing services to residences and small businesses in the United States.
These services include next business day replacement of the leased product for any reason.
[1] A majority of the customers are elderly who have found convenience in simply leasing the same telephone.
[2] Most customers are also leftovers from before the 1984 breakup of AT&T, who did not opt to purchase their telephones before the buyout option expired in 1987.
One criticism in these cases has been that such customers have paid over ten times the value of the leased phone over the course of many years.