She dropped out of high school to perform in a local play, then moved to New York City to pursue acting at 19.

[10] After leaving Dear Evan Hansen on August 5, 2018, Jones performed at several small venues in Something Beautiful, a one-woman cabaret show that draws music from her expansive career and bringing meaning from her life into the lyrics.

[11][12] In 2018, Jones appeared in the CBS television drama series God Friended Me, playing the role of Susan.

[18] This reunited her with former Dear Evan Hansen co-star Noah Galvin (who played the title role, the son of Jones's character, Heidi).

In 2022, she joined the television cast of Young Sheldon creating the role of Audrey McAllister, the mother-in-law of adult Georgie Cooper.