The first was Rapid KL in 2004, which now encompasses public bus, LRT and monorail services within Kuala Lumpur and the greater Klang Valley.

[12][13] Prasarana Malaysia, which until then had been running Rapid KL services within the Klang Valley, was appointed to implement a similar system for Penang, as well as to handle the procurement of the required assets.

[1] These routes also include the free-of-charge services within George Town's UNESCO World Heritage Site.

Rapid Penang also operates three cross-strait routes between Bayan Lepas on Penang Island and Seberang Perai, also known as BEST (Bridge Express Shuttle Transit) routes, catering specifically to factory workers who commute daily to the Bayan Lepas Free Industrial Zone.

In addition, Rapid Penang has four cross-border interstate routes from within Seberang Perai into Kedah and Perak.

In addition, this information is relayed via MyRapid PULSE app, a mobile application designed to assist public transport commuters, and the LED screens installed at most bus stops allowing commuters to plan their bus trips while on the move.