The Palais Garnier is in the midst of the world premiere of Don Juan Triumphant when the enormous chandelier adorning the domed ceiling of the auditorium plunges into the middle of the stalls and kills several members of the audience.

Raoul encounters the leading actress of the show, Christine Florent, who has received a note from the Phantom which threatens her.

Then, he awakens to find himself transported back in time to the year 1881 where he is mistaken for the Viscount Raoul de Chagny.

While criticizing the slow movement speed and lack of keyboard shortcuts, and the game "offering only 12 to 18 hours of gaming for the average player" given the US$69.95 (equivalent to $152.26 in 2024) price, it praised the rotoscoped animation—"as fluid and lifelike as that of any computer product to date"—and "rich and full" music.

While preferable to the floppy version "the vocal talent leaves much to be desired", and with no added lip movement animation the game resembled "a poorly subtitled foreign film".

[3] Power Unlimited gave the game a score of 70% writing: "Return of the Phantom is a great adventure for beginners.