Deciding that GM needed to completely change its structure in order to be competitive, Smith instituted a sweeping transformation.
Initiatives included divisional consolidation, forming strategic joint ventures with Japanese and Korean automakers, launching the Saturn division, investing heavily in technological automation and robotics, and attempting to rid the company of its risk-averse bureaucracy.
However, Smith's far-reaching goals proved too ambitious to be implemented effectively in the face of the company's resistant corporate culture.
After unveiling a more generous bonus program for top executives that provoked an angry response from the union, Smith was forced to back-pedal.
In the 1920s, chairman and CEO Alfred Sloan, Jr. had established semi-autonomous divisions within the corporation, each designing and marketing their own vehicles (Chevrolet, Pontiac, Oldsmobile, Buick and Cadillac).
A sea change in how GM would market and build cars in the future, the 1984 reorganization was intended to streamline the process and create greater efficiencies; the reverse actually occurred.
Longstanding informal relationships which had greased the wheels of GM were severed, seemingly overnight, leading to confusion and slipping new product programs.
Observers suggested differences between automobiles produced and marketed by the Chevy, Buick, and Oldsmobile divisions were less distinct as a consequence.
Automotive commentators cited a lack of a distinct brand identity and demographic changes as crucial factors in the demise of the Oldsmobile division in 2004.
"[8] Smith's major new car program prior to the 1984 reorganization, GM10 (also known as W-body), has been called "The biggest catastrophe in American industrial history.
"[8] Beginning in 1982, and costing $7 billion, the plan was to replace all midsize cars produced by Chevrolet, Pontiac, Oldsmobile, and Buick.
Over the decade of the 1980s, GM spent upwards of $90 billion attempting to remake itself,[10] including a 1981 joint venture with the Japanese robot manufacturer, Fujitsu-Fanuc.
[9] In 1984 Smith oversaw General Motors' acquisition of Electronic Data Systems from its founder Ross Perot for $2.55 billion, serving two purposes.
First was the opportunity to modernize and automate GM to fulfill Smith's goals; second, it was an effort to broaden out of its manufacturing base and into technology and services.
In 1986 Smith and the board orchestrated a $743 million buyout of Perot's GM stock at a substantial premium over the market value of the shares.
Perot accepted the buyout, but publicly denounced the expenditure as outrageous at a time GM was closing plants and laying off workers.
The structure of the deal was unusual in that EDS would be owned by GM, but Smith promised it would allow Perot autonomy to run the company.
Perot eventually agreed to the deal, because, as Lee puts it, he was sold on the idea of saving millions of American jobs by helping GM fight off Japanese competition.
Smith's purchases of EDS and Hughes were criticized as unwise diversions of resources at a time when GM could have invested more in its core automotive divisions.
[citation needed] In 1987, Smith chose to have GM enter in the first World Solar Challenge race and he hired AeroVironment to build a winning solar-electric vehicle.
"[19] In 2013, he was included on Fortune's list of the "10 Worst Auto Chiefs," with writer Alex Taylor III stating, "He wasted billions trying to revive the sagging giant through diversification (EDS and Hughes), automation (robotized factories), reorganization (two superdivisions B-O-C and C-P-C), commonization (GM-10 cars) and experimentation (Saturn).
Smith's legacy was a fleet of lookalike autos, an unqualified successor, and a mountain of debt that pushed the company close to bankruptcy in 1992.