Room service

Due to the cost of customized orders and delivery of room service, prices charged to the patron are typically much higher than in the hotel's restaurant or tuck shop, and a gratuity is expected in some regions.

Unique room service offerings include: singer-songwriters with cocktails and appetizers at the Thompson Nashville in Tennessee, s'mores and champagne at the Carneros Resort & Spa in Napa Valley, and straight-to-room vinyl record deliveries at the Moxy East Village in New York.

The role of hotel management in regards to room service is to ensure guest satisfaction and to address any complaints and queries that may arise.

[11][12] Their responsibilities also include recruiting, training and supervising staff, and they also manage the budget to maintain financial records, planning maintenance, events and the bookings for rooms, promotions and marketing.

[13] In addition to making guests feel welcome and providing an enjoyable dining experience, restaurant managers are responsible for processing room service orders accurately and efficiently and ensuring compliance of the relevant health and safety regulations.

[15] Waiters and waitresses (also known as "servers") are responsible for setting up the hotel restaurant, delivering food to rooms, and making sure that guests have everything they need.

[16] Their responsibilities often include greeting and escorting customers, presenting, understanding specials, the information on the menu, preparation of tables, utensils and glasses and communicating between the kitchen staff.

[14] The executive chef is mostly coordinating the other cooks as well as inspecting the kitchen equipment for sanitary reasons to keep with sanitation policies, they can also hire and train, maintaining food ingredient stocks.

[20] A housekeeping supervisor role is to oversee the activities of the staff that clean the facilities to make sure of the sanitation, orderly and appeal of the rooms is up to high standard in the hotel but can also include other establishments such as hospitals and anything in a similar regard.

A continental breakfast usually includes coffee, juice, jam, fruit, and baked goods such as bread and pastries, items chosen because they are shelf-stable, and can be served in portion sizes that are appropriate for large groups of people.