Ryde Esplanade is also the location of the principal ticket office and all lost property facilities for the Island Line.

The larger St John's Road station houses the area office and is next to Ryde Traincare Depot, where all in-house maintenance for the line takes place.

A station has existed on the site since 29 August 1864, when a horse-drawn tram service began operation along the new Ryde Pier.

The tramway was extended to St John's Road in August 1871, but in 1880 this service was replaced by the railway line and current station.

All passenger facilities, including the ticket office and access to Ryde bus station, are found next to platform one on the south side of the site.